Privacy policy

Last updated: November 7, 2026

This policy explains how Alt Technology, LLC ("we", "us") handles information when you visit this website or use our services.

Information we collect

• Account and contact information: names, business names, email addresses, phone numbers, and service and billing addresses.
• System information: details about the devices, accounts and networks we manage, such as device names, software inventory, update status and security alerts.
• Support records: tickets, emails and notes from support requests and the work we perform.
• Customer data: to provide support, backups, migrations and hosting, we may have access to files, email and other data stored on systems we manage. We access it only as needed to provide the services.
• Payment information: payments are processed by Stripe. We receive limited details such as card brand and last four digits, not your full card or bank account number.
• Website information: standard server logs such as IP address, browser type and pages visited. This site does not use advertising trackers.

How we use information

• To provide, maintain, monitor and support the services you have chosen
• To detect and respond to security threats
• To bill you and process payments
• To communicate with you about your account and services
• To prevent fraud and meet legal obligations

How we share information

We do not sell personal information. We share information only with service providers that help us deliver our services, such as monitoring, security, backup, hosting and payment providers, under agreements that limit their use of it; with your permission; and when required by law or valid legal process.

Retention

We keep account, support and billing records as long as needed for your service and to meet legal and tax requirements. Backups are kept for the retention period in your service agreement. When service ends, we return or delete your data on request, except where the law requires us to keep it.

Security

We use access controls, multi-factor sign-in, encryption in transit and other safeguards appropriate to the information we hold. Access to customer systems and data is limited to people who need it to support your service.

Your choices

You can request access to, correction of, or deletion of your information by contacting us. Some records must be kept to meet legal obligations.

Contact

Alt Technology, LLC
525 Communication Circle, Colorado Springs, CO 80905
719-204-8080 · robert@alttechus.net