Refund & cancellation policy

Last updated: November 7, 2026

Cancelling service

Month-to-month services can be cancelled at any time by calling 719-204-8080 or emailing robert@alttechus.net. Cancellation takes effect at the end of the current billing period, and service continues until then. If you signed a service agreement with a fixed term, the cancellation terms in that agreement apply.

When service ends, we will help transition your systems to you or your new provider, including returning administrative credentials and documentation. Transition work beyond normal handover is billed at our standard rate.

Refunds

• Monthly service charges are billed in advance and are not refunded for partial months after cancellation.
• If you are billed in error, or charged after a cancellation took effect, we will refund the incorrect amount in full.
• Project deposits are refundable, less the cost of work already performed and non-returnable materials, if you cancel before the project is complete.
• Third-party software licenses and subscriptions are refundable only to the extent the vendor refunds them.
• Approved refunds are returned to the original payment method within 10 business days.

Billing questions and disputes

If something on your invoice looks wrong, contact us within 60 days of the invoice date. We will review it and respond within 5 business days. Please contact us before disputing a charge with your bank so we can resolve it quickly.

Equipment

New, unused equipment in its original packaging can be returned within 30 days of delivery for a refund, less any restocking fee charged by the supplier. Equipment provided as part of your service must be returned within 30 days after service ends.

Contact

Alt Technology, LLC
525 Communication Circle, Colorado Springs, CO 80905
719-204-8080 · robert@alttechus.net