Terms of service

Last updated: November 7, 2026

These terms apply to services provided by Alt Technology, LLC ("Alt Technology", "we", "us") to business customers ("you"). Your signed quote or service agreement lists the specific services, quantities and prices you have chosen and forms part of this agreement. If a signed agreement conflicts with these terms, the signed agreement controls.

1. Services

We provide information technology services, which may include managed IT and help desk support, device monitoring and patching, cybersecurity services, backup and recovery, Microsoft 365 and Google Workspace administration, networking, and website hosting and maintenance, as described in your quote or service agreement. Work outside that scope is billed separately after we agree it with you.

2. Term and renewal

Unless your service agreement states a longer term, recurring services are provided month to month and renew automatically each month until cancelled as described in our refund and cancellation policy.

3. Billing and payment

• Recurring charges are billed monthly in advance. Project, hourly and one-time charges are billed as stated in your quote.
• Invoices are due by the due date shown on the invoice and can be paid online by card or bank transfer (ACH) through our payment processor, Stripe. We do not store your full card or bank account numbers.
• Changes to quantities, such as adding or removing users or devices, are prorated and appear on your next invoice.
• Prices exclude applicable taxes. Hardware and third-party software licenses are billed as quoted.
• If an invoice remains unpaid after its due date, we will contact you. We may suspend services for accounts more than 30 days past due after giving written notice.

4. Your responsibilities

You agree to give us the access and information we reasonably need to provide the services, to tell us promptly about problems, and to use supported hardware and properly licensed software. You remain responsible for how your users use your systems and for the content of your data and website.

5. Access to your systems and data

To provide the services we may install monitoring, security and remote support software on your devices and hold administrative access to your systems and accounts. We use that access only to provide the services and handle your data as described in our privacy policy. When service ends, we will return administrative credentials and remove our management software on request.

6. Security and backups

We use reasonable, industry-standard measures to help protect your systems and data. No security service can prevent every incident, and we do not guarantee that your systems will be free from attack, malware or data loss. Backups cover only the systems and data listed in your service agreement.

7. Third-party products

Some services rely on third-party software, cloud platforms, hardware and internet providers. Those products are subject to their own terms, and we are not responsible for their outages or defects, but we will work with the vendor on your behalf to resolve issues.

8. Acceptable use

You may not use services we host or manage for unlawful purposes, to send spam, to distribute malware, or to infringe others' rights. We may suspend hosting or other services that we reasonably believe are being used this way.

9. Equipment

Equipment you purchase becomes yours when paid in full and carries the manufacturer's warranty. Equipment we provide as part of your service remains our property and must be returned in good condition when service ends, or it will be billed at the replacement cost shown in your service agreement.

10. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to the services is limited to the amounts you paid us for the affected service in the three months before the claim arose. We are not liable for indirect, incidental or consequential damages, including lost profits or data.

11. Changes to these terms

We may update these terms by posting a new version on this page. Material changes take effect 30 days after we notify you by email.

12. Governing law

These terms are governed by the laws of the State of Colorado, without regard to its conflict of law rules.

Contact

Alt Technology, LLC
525 Communication Circle, Colorado Springs, CO 80905
719-204-8080 · robert@alttechus.net